Privacy Policy
Last Updated: May 2, 2026
1. Introduction
LaundroMum ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile laundry services in Canberra and Queanbeyan, or visit our website at www.laundromum.com.au. We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth).
2. Collection of Personal Information
We collect information that is necessary to provide our services. This includes:
- Contact details (Name, phone number, email address).
- Service address (For pickup and delivery).
- Payment information (Processed securely through our payment partners).
- Specific laundry instructions or preferences.
3. Use of Your Information
We use the collected information for the following purposes:
- To schedule and execute laundry pickups and deliveries.
- To communicate regarding your booking.
- To process payments and issue invoices.
- To improve our service quality and customer experience.
- To comply with legal obligations.
4. Disclosure to Third Parties
We do not sell your personal information. We may share information with trusted third-party service providers (such as payment processors or booking software like Calendly) only as necessary to provide our services.
5. Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. Information is stored in secure electronic environments.
6. Access and Correction
Under the Privacy Act, you have the right to access and correct the personal information we hold about you. Please contact us at laundromum@gmail.com to make such a request.
7. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
8. Contact Us
If you have questions about this policy or our privacy practices, please contact us at: